Questions, answered.
Find answers to common questions about PackSure, from setup and protection options to billing and security.
Product
Learn about what PackSure does and how it works.
What is PackSure?
PackSure helps merchants offer and manage optional protective packaging choices for Shopify orders.
How does PackSure work?
Set up protection options, choose where they appear, and manage selections with your orders.
What options can I offer?
Create options for standard protection, fragile items, premium packaging, and more.
Pricing
Get information about plans, fees, and pricing options.
How much does PackSure cost?
See the Pricing page for plan information and included features.
Can I customize pricing?
Yes, configure pricing for your protection options.
Are there any transaction fees?
Review the selected plan details for pricing and applicable charges.
Can I upgrade later?
You can change plans as your store needs change.
Storefront
Learn how protection options appear and work on your store.
Where do options appear?
Options can appear in supported storefront placements you configure.
Can I customize the wording?
Set option names and descriptions to fit your store.
Does PackSure work with my theme?
PackSure is designed for Shopify storefronts; contact support if you need help with your theme.
Orders
Manage protection options and order details.
How are protection options shown in orders?
Selected protection details are shown with the order so your team can fulfill them.
Can I edit an option after an order is placed?
Order changes depend on your store workflow and Shopify order settings.
Do protection options affect fulfillment?
They help your team see which packaging was selected for an order.
Billing
Understand billing, invoices, and account management.
How am I billed?
Plan billing is managed through Shopify.
Can I change or cancel my plan?
Manage your plan through your Shopify admin.
Where can I find invoices?
Check your Shopify billing area for app charges and invoices.
Security
Learn about data, privacy, and compliance.
Is my store data safe?
PackSure uses secure connections and limited permissions to provide its features.
Do you share store data?
Read the Privacy Policy for information about data collection and use.
How can I request data deletion?
Contact support with your store details and request.